Feedback on italia.it!

Do you consider yourself a world traveller?
Do you check out your every travel destination thoroughly on the web BEFORE buying your tickets?

What do YOU think of the www.italia.it website?

We think that the Italian National Tourism Portal was made with YOU in mind as the potential target, and we’d like to get your impressions. (we already know what we think about it)
Please have a run through www.italia.it and leave us your thoughts!

Special offer:
report your impressions on www.italia.it and receive your choice of a free capuccino+pastry or happy hour+cocktail in a major Italian city (travel expenses not included) offered by the Scandaloitaliano Network.
Buon viaggio, e buona navigazione!

21 comments so far

  1. Dan Phillips on

    It’s pretty enough. The articles are cute. It would probably be helpful to me, or at least interesting, when planning my next trip to Italy. (I love Italy, by the way, and I’ve visited three times so far!)

    On the other hand, the site does have numerous questionable translations, starting on the main language selector (“Enter in Italy in…”), and complete lack of translation on the main English page (the weather report is still in Italian), but that’s somewhat to be expected in translations on a tourism site.

    I’m not so arrogant as to expect that everyone speak my native language. That said, if the site really did cost 45 million Euros, one might expect the translation to be a little better.

    Again, I love Italy, and look forward to visiting many more times. The site seems like a good start, but it could be better.

  2. Deirdré Straughan on

    Posted on Fodor’s, Frommer’s, Travelers to Go, Virtual Tourist.

  3. Michael Quartz on

    Pretty, already full of useful lists of places and events, but in need of an editor.

    Examples:

    By Plane / Airports – no mention of flights from the US into Pisa, Bari, Bologna, Catania, Lamezia, Napoli, Palermo, Pescara, and the wording of “connections between Italian regional and provincial capitals and destinations outside Europe have increased, thanks to the convenience of low-cost airlines: for example, you can fly to New York or Moscow from Capodichino airport in Naples” is awkward – Moscow is not outside of Europe, and New York is not serviced by low-cost airlines from Napoli.

    Under Search Your Flight it says Where do you want to departure from? – depart, not departure…

    Your Where to sleep search engine behaves oddly – I input Region: Veneto and get a choice of locales in Venice Province. So the search criterion should be Province, not Region.

    And so it goes. But I could see myself using this as a resource – just don’t overload it with animated assets or it will get bogged down on anything but the fastest modems.

    And get an editor, language matters.

    Best of luck

  4. Old Jacques on

    @Dan
    one of the doubts that gave birth to this site and other blog outcry is that some people feel that the translations should NOT be lacking in a National tourism site paid for with €45m. of the taxpayers’ money.

    Obviously not all of that goes into translation, but I think you get the idea… Pretty and cute don’t necessarily mean good…

    But at least you didn’t call it quaint.

    I hadn’t even noticed the weather report, thanks for noting that.

  5. Old Jacques on

    @Dierdré
    Thanks a million, or even 45million (well, they really aren’t ours to give in gratitude, but I think you understand).

  6. Old Jacques on

    @Michael
    just to clarify, not one of the people working on/with this blog is associated with http://WWW.ITALIA.IT the portal.

    We are all volunteers, mostly from tech/web backgrounds, that are surprised/shocked/offended that such an extensive public project, paid for with taxpayers’ money and in the public spotlight (one would hope, at least, being a tourism portal that it becomes popular) could be presented to the public with the problems/difficulties/inadequacies that we, as web professionals have noticed and documented.

    We are just collecting information from as many sources as possible in order to protest against such an exorbitant public expense for such a discussible end product.

    As you point out, many of the factors would seem to indicate the presentation of a rough draft before the editor and the beta testers got hold of it to run it through the works. But here it was, put on-line, and presented by the government as a great popular and critical success (that specific press release just reeked of propaganda, especially considering that the news mispelled the Deputy Minister’s name).

    We are hoping that it is still correctable, while holding the people responsible for this fiasco accountable for the waste thusfar, before it gets further out of hand.

  7. Old Jacques on

    @Michael
    P.S. on the Italian side of the site, a number of people have already observed that there are many discrepancies between the information presented (in many cases quite outdated, if not outright wrong) and what actually exists (for example, many of the movie houses presented for Genoa have either been converted to red-light adult-only movies [not noted in the reviews], closed, or first one and then the other…). It would seem that this disinformation has been translated (sometimes only partially translated) directly. So much of the “pretty” or “cute” may be “cute, but wrong”, who can tell?

  8. David on

    From a web designer’s perspective, it could have been much better both graphically and textually considering the number of years and the millions of Euros spent on this site.

    There are javascript errors even on the home page. The layout is in tables instead of divs. The flash is pretty processor intensive (on my PB G4 1.67GHz), and I fear a lot of Italians may not have a computer fast enough. The footer menu is not attached to the rest of the page. You can’t click on the images, titles, or text to view an article — you have to find the “continue” or “here” word that’s linked to the article. The map of Italy under the word Cartography in the Itineraries section is labeled “Accessible map” but it’s not even clickable.

    Sure, there’s a lot of information and pictures. I just thought it would have been much much better considering this is the country of “design.”

    I’m sure that the major part of the funding ended up in a handfull of bank accounts!

  9. Stefano Ulissi on

    Very busy site. Why all the Java? What is the purpose? Sorry but I am not impressed.

  10. John on

    Took one look, decided it wasn’t worth what seems like a lot of effort to find information.

    45 million you must be kidding. This is a joke right. If not a total rip off.

  11. Barbara on

    No, don’t like it, won’t use it. Too busy. Bad design, poor layout. Too slow to download with a dialup connection. Bad Tranaslations make me think “sloppy work”. What a waste of time and money.

  12. Old Jacques on

    I received this via email from an American friend who grew up in the NY area and is married to an Italian, living with husband and two kids in NE Italy for less than a decade:

    I checked out http://www.italia.it and wow! Great pictures! That’s probably what cost so much and getting Monica Bellucci to talk. It’s not so useful if your not writing a research paper on Italy. I personally like the small details on a website. For example, if your going to have a map going from one point to another…. Let me pick the points and then tell me how far from here to there (depending on transportation). Their map was useless.

    I did like their itinerary section. Great idea… but very limited on this site. A quick example… religious and spiritual itinerary was only churches, how about yoga places or ashrams, etc.

    The site is set up clear enough, but it doesn’t really give the person anything more than what they probably already know. A site like this should propose itineraries to travel around Italy, without people trying to guess.

    For example… are you traveling for 10 days…. here are some suggestions, etc.

    I hope this is what you wanted and that it helps…

  13. Judith in Umbria on

    I think the biggest problem up front is that it doesn’t carry any of the feel of Italy.

    The logo is strange and resembles that on my Logitech keyboard, which in turn is a bit phallic.

    Sure, the photos that zoom around are of Italy, but not particularly or exclusively Italian looking in many cases.

    There’s no sell here, it’s more like the self-congratulatory stuff they feed us on Raiuno. Italian fashion? Boh! How many tourists get an invitation to a runway show? But that’s what they show. If something is going to move on the site, those models would be a start. Instead they have the landscape moving as if you were in glider.

    All in all, this site resembles the Italy I know and love very little. It’s the blue equivalent of beige. There are rows of type to click that mean little to inexperienced travelers. I don’t believe for a minute that they are covering all places to sleep, and the expectation is that one will know what the accommodations codes mean… to me it makes more sense to explain the categories before expecting people to click on one. Searching on Florence brings up 300 places! In no logical order… first is 3 stars, second 1 star, first begins with A, second with M. How is that useful?

    As one who fell for Italy the first foot on the ground moment, and worked for 27 years to return permanently, this site is a huge disappointment.

    As one who lives where broadband and digital TV are not available at all, all that floating and zooming is an arrogant reminder that the left hand does not know what the right hand is doing, but they’ll spend a bundle doing it anyway.

  14. Kurt on

    As a website designer I can say that italia.it is absolutely horrific.

    It is everything web designers strive to stay away from.

    The guy at http://www.31three.com would have done a 200x better job for 20,000 euros or something including coding/copwriting costs.

  15. […] Scrivete mail a tutti i vostri amici all’estero invitandoli a provare il portale per organizzare una vacanza, e poi a lasciarci un piccolo feedback qui: https://italianscandal.wordpress.com/feedback-on-italiait […]

  16. Dylan on

    I can’t read the fonts on the pages. For some reason they are blurry and broken. Anyone else have this problem? I’m in IE7.

  17. Old Jacques on

    @Dylan
    several Italian readers have commented on this problem.
    It would seem to be the choice of the font in CSS (choice made by the italia.it HTML programming experts) which in some cases (it would depend on the single computer) can create this problem.

  18. Maurice on

    WHAT A BIF BIG DISSAPPOINTMENT FROM ITALY!
    WHAT AN ABSOLUTE PITY THAT A DESIGN SO BLAND WAS ACCEPTED TO REPRESENT ITALY’S IMAGE!
    THIS LOGO REPRESENTS ONCE AGAIN THE NEGATIVE SIDE OF ITALY: CORRUPTION AND DECLINE!

  19. Maurice on

    IT DOES NOT TAKE A GRAPHIC PROFESSIONAL DESIGNER
    TO KNOW THAT ITALY’S TRUE IMAGE IS SYNONOMOUS
    WITH,ART,MUSIC AND NATURE!

    THIS IS THE STARTING POINT IN ESTABLISHING A LOGO
    THAT CAPTURES THE ESSENCE OF ITALY.
    THE SPIRITUAL AND HUMAN DIMESION OF ITALY’S
    CULTURAL PERSONALITY IS MISSING.
    THIS IS THE STARTING POINT TO KEEP IN MIND WHEN
    DESIGNING IN LOGO THAT EFFECTIVELY CAPTURES THE
    ESSENCE OF ITALY: THE ITALY THAT THE WORLD HAS
    COME TO KNOW AND ADMIRE!

    THIS LOGO REFECTS THE “SICK” ASPECTS OF ITALIAN
    POLITICS AND BUSINESS AFFAIRS.A BIG DISGRACE.

    ITALY DESERVES A TEAM OF BETTER QUALIFIED
    POLITICIANS AND DESIGNERS IN ORDER TO CREATE A
    WORK THAT TRUELY CAPTIVATES AND INFORMS THE
    USER.

    GOOD LUCK ITALY!

  20. Rod on

    I travel by motorcycle frequently. I book all my accom last minute at wifi coffee shops, etc… I have never had a problem in 8 years, until Italia.it. I tried to book a room in Parma but the confirmation page hung up. Tried again and it froze again. I then booked my second choice hotel and it went through fine. An hour later at the hotel desk we noticed the first 2 booking attempts (where the screen froze and I didn’t get an immediate confirmation pop-up) went through. We tried to cancel the reservation then and there. The actual hotel was fine and appreciative, but no luck getting through to Italia.it (even though the site said they could be contacted until 10pm). I was eventually charged for the rooms I didn’t use and they wouldn’t refund, even though the first hotel confirmed we cancelled the double booking promptly. The website had a glitch, and Italia.it rectify the problem. They are greedy scammers. It’s easy to popular and liked when all goes smoothly, but a businesses true colours come out when there is a problem to be solved. Italia.it are unethical, thieves.
    (The rest of Italy.. people and places were amazingly hospitable and stunning)
    -Rod / Australia


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